Carloha Raises The Bar For Pre-Owned Vehicle Service Delivery
Carloha, a leading name in Nigeria’s automobile industry, is proud to unveil a game-changing customer protection policy for its pre-owned vehicle division. Every pre-owned vehicle purchased from Carloha now comes with a 7-day vehicle repair promise, a 3-month or 3,000 km warranty, and a 149-point inspection certification. This strategic initiative is encapsulated in a service bundle called Carloha Care for pre-owned, and it is offered to customers at no extra cost. It is aimed at elevating the standard of vehicle service delivery, fostering customer confidence, enhancing satisfaction, and ensuring long-term value.
The General Manager, Marketing at Carloha Nigeria, Felix Mahan, noted that Carloha is redefining the pre-owned vehicle buying experience in Nigeria. According to him, “We know that buying a pre-owned vehicle often comes with a level of uncertainty. Our new policy is aimed at removing that uncertainty. With these assurances in place, our customers can focus on enjoying their vehicles instead of worrying about what might go wrong.”
The Carloha Care for pre-owned package signifies Carloha’s commitment to making quality used-vehicle ownership accessible and worry-free. With the 7-Day Repair Promise, customers are assured that any mechanical and electrical issues will be resolved within seven days, or Carloha will provide an alternative means of mobility for the customer, as long as the vehicle remains with the company.
The Carloha Care for pre-owned package signifies Carloha’s commitment to making quality used-vehicle ownership accessible and worry-free. With the 7-Day Repair Promise, customers are assured that any mechanical and electrical issues will be resolved within seven days, or Carloha will provide an alternative means of mobility for the customer, as long as the vehicle remains with the company.
Beyond the 7-day Repair Promise, buyers are further protected by a 3-month or 3,000 km warranty—whichever comes first—covering a range of potential faults in the vehicle’s key components. This warranty is a strong testament to the confidence Carloha places in its inspection process and the mechanical integrity of its pre-owned inventory. It also serves to enhance long-term customer trust in the Carloha brand.
Each vehicle undergoes a meticulous 149-point inspection by trained and certified technicians prior to being listed for sale. This comprehensive inspection process ensures that every vehicle meets the company’s high standards of safety, performance, and reliability. From engine diagnostics and transmission checks to brake system tests and electrical assessments, Carloha ensures nothing is left to chance.
This customer-focused initiative reinforces Carloha’s mission to deliver exceptional value at every stage of the car ownership journey. The new standards are particularly attractive to young professionals, first-time car buyers, and families seeking affordability without compromising quality and reliability.
This customer-focused initiative reinforces Carloha’s mission to deliver exceptional value at every stage of the car ownership journey. The new standards are particularly attractive to young professionals, first-time car buyers, and families seeking affordability without compromising quality and reliability.
